Privacy policy

Immetis Legal Services Inc. (hereinafter “Immetis”) has developed a Privacy Policy to inform users of the website hosted at the following address: www.immetis.com (hereinafter referred to as the “website”) about how the company collects and processes certain data.

Immetis pays special attention to the privacy protection of its users and therefore commits to taking the reasonable precautions required to protect the personal information collected against loss, theft, disclosure, or unauthorized use.

The term “personal information” refers to any information that concerns a natural person and that reveals, directly or indirectly, something about the identity, characteristics, or activities of that person. For example, it may include your name, date of birth, personal email address, financial information, or personal identification numbers.

If the user wishes to respond to any of the practices described below, they can contact Immetis at the postal address or email address specified in the “Contact Information” section of this Privacy Policy.

Consent

By accessing and using the website, the user declares that they have read the information described below, accepts this Privacy Policy, and expressly consents to Immetis collecting and processing, in accordance with the methods and principles described in this Privacy Policy, their personal information communicated through the website and/or during the services offered on the website, for the purposes indicated below.

The user has the right to withdraw their consent at any time.

The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you do not agree to comply with and be bound by this Policy, you are not authorized to visit, access, or use our website or services, nor to share your personal information with us.

What data do we collect?

By visiting and using the website, the user expressly consents to Immetis collecting and processing, according to the methods and principles described below, the following personal information:

Their dynamic IP address;
All information regarding the pages the user has viewed on the website;
Their email address if the user has previously disclosed it, for example, by sending messages or questions on the website, communicating with Immétis by email, filling out a download form or a contact form, etc.;
Any information the user has voluntarily provided, for example, in the context of information surveys and/or download forms, newsletter subscriptions, or contact forms on the website: for example, name, first name, phone number, immigration status, progress of the immigration project, arrival date in Canada, country of citizenship, country of residence, marital status, and project in Canada.

We strive to limit the collection of personal information to what is necessary to provide our services or what is permitted by law.

It is possible that Immetis may also collect non-personal information. This information is classified as non-personal because it does not directly or indirectly identify a particular person.

In the event that non-personal information is combined with personal information, making it possible to identify the individuals concerned, this information will be treated as personal information until it is no longer possible to associate it with a particular person.

Collection methods

Immetis collects personal information through various forms available on its website, such as the pre-assessment form and the e-newsletter.

Purposes of processing

Personal information is collected and processed solely for the purposes mentioned below:

Ensuring the management and control of the execution of legal services offered by the firm;
Improving the quality of the website and legal services provided by Immétis;
Transmitting information about services and products offered by Immétis and its partners;
Providing information to support the user in their immigration and integration process in Canada;
Allowing better identification of the user’s interests;
Conducting statistics.

Immetis may carry out processing that is not yet provided for in this Privacy Policy. In this case, Immétis will contact the user before reusing their personal information to inform them of the changes and obtain their explicit consent.

Retention period

Immetis retains personal information only for the time reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements.

A user’s personal information is kept for 7 years after the end of the contractual relationship that binds this user to Immetis.

At the end of the retention period, Immetis makes every effort to ensure that personal information has been properly destroyed or anonymized.

Rights regarding the processing of your personal data

Upon written request dated and signed sent to Immetis at the address specified in the “Contact Information” section of this Privacy Policy, the user can, after proving their identity (by attaching a copy of two identity documents), obtain the following rights:

Right to be informed;
Right of access;
Right to rectification;
Right to object to processing;
Right to restrict processing;
Right to de-indexing (right to be forgotten);
Right to data portability;
Right to file a complaint with the “Commission d’accès à l’information”.

The user can contact Immetis at the contact details provided below in the “Contact Information” section.

Recipients of data and disclosure to third parties

As part of our activities, we make your personal information accessible to our employees, consultants, or agents whose functions require it.

Although we try to avoid sharing your personal information with third parties, we may use service providers to perform various services on our behalf, such as IT management and security, marketing, as well as data analysis, hosting, and storage. In these circumstances, we only provide the personal information necessary for the execution of their mandate and ensure that the principles set out in this Policy are respected.

Additionally, these service providers offer sufficient guarantees regarding the implementation of adequate protection measures for your personal information processed or communicated before your personal information is disclosed to them. When our service providers no longer need your personal information, we ask them to destroy this data appropriately.

User data is stored on third-party cloud sites offering the highest security standards. These sites are generally located in the United States of America or Canada.

Immetis reserves the right to disclose the user’s personal information in the event that a law, judicial procedure (including a formal immigration request), or an order from a public authority makes this disclosure necessary.

Use and Management of "Cookies"

The website uses cookies to make navigation more useful and reliable. Some of these cookies are essential for the operation of the website, while others improve the user experience.

Most web browsers are configured to automatically accept cookies. If the user wishes to customize their management, they must change their browser settings. More information on this can be found in the “cookie management” section of this provision.

By visiting and using the Immetis website, the user expressly agrees to the cookie management described below.

Definition of "Cookies"

A “cookie” is a data or text file that a website server temporarily or permanently stores on the user’s device (computer hard drive, tablet, smartphone, or any other similar device) through their browser. Cookies can also be installed by third parties with whom Immetis collaborates.

Cookies retain a certain amount of information, such as visitors’ language preferences or the content of their shopping cart. Other cookies collect statistics about website users or ensure that graphics display correctly and that applications work well on websites. Others allow the content and/or advertising of a website to be adapted to the user.

Use of "Cookies" on Immetis website

Immetis website uses different types of cookies:

Essential or technical cookies: These are indispensable for the operation of the website, allowing proper communication and facilitating navigation.
Statistical or analytical cookies: These cookies allow recognizing and counting the number of visitors and observing their browsing behavior when they visit the website. This helps improve user navigation and makes it easier for them to find what they are looking for.
Functional cookies: These cookies enable specific functionalities on the website to improve user-friendliness and experience, such as remembering their preference choices (e.g., language).
Performance cookies: These cookies collect information about how visitors use the website. They help evaluate and improve the content and performance of the website (e.g., by counting the number of visitors, identifying the most popular pages or clicks), and better match commercial proposals to the user’s personal preferences.
Advertising or commercial cookies: These files are intended to collect data related to the profile of visitors and may be installed or read by third parties with whom Immétis collaborates to measure the effectiveness of an advertisement or a web page and better adapt it to the user’s interests.
Tracking cookies: The website uses tracking cookies via Google Analytics to help Immétis measure how users interact with the website content, generating visit statistics in a strictly anonymous manner. These statistics continuously improve the website and offer relevant content to the user. Immétis uses Google Analytics to get an overview of website traffic, its origin, and the pages visited. This means that Google acts as a processor. The information collected by Google Analytics is generated as anonymously as possible. For example, it is not possible to identify the individuals visiting the website. For more information, users are invited to consult Google’s data protection policy, available at the following address: Google Privacy Policy.

The retention period of cookies varies depending on their type: essential cookies are generally kept until the browser is closed, while functional cookies remain valid for 1 year and performance cookies for 4 years.

Immetis authorizes public search engines to visit the website via ‘spiders’ solely to make the website’s access and content accessible through their search engines, without Immétis granting the right to archive the website. Immétis reserves the right to withdraw this authorization at any time as formulated in this article.

Cookie Management

Most browsers are configured to automatically accept cookies, but all allow customization of settings according to the user’s preferences.

If the user does not want the website to place cookies on their computer/mobile device, they can easily manage or delete them by changing their browser settings.

The user can also set their browser to notify them when they receive a cookie and thus decide whether to accept it or not.

If the user wishes to block and/or manage certain cookies, they can do so by following the link related to their browser:

Internet Explorer: Manage Cookies in Microsoft Edge
Chrome: Manage Cookies in Chrome
Firefox: Manage Cookies in Firefox
Safari: Manage Cookies in Safari

If the user does not wish to accept Google Analytics cookies, they can indicate this via the cookie message that appears during their first visit to the website or by customizing their browser settings to refuse cookies.

To no longer be tracked by Google Analytics on any website, the user is invited to visit the following website: Google Analytics Opt-out.

If the user disables certain cookies, it is possible that some parts of the website may not be viewable and/or usable, or may only be partially viewable and/or usable.

Security

Immetis implements appropriate technical and organizational measures to ensure a level of security for the processing and data collected, considering the risks presented by the processing and the nature of the data to be protected, all adapted to the risk. We take into account the state of knowledge, implementation costs, and the nature, scope, context, and purposes of the processing, as well as the risks to users’ rights and freedoms. These measures include access control to our offices and equipment, the establishment of a secure connection between your device and our server on our website, raising awareness among Immétis employees about this policy, obtaining their commitment to comply with it and respect the confidentiality of your personal information, as well as adopting governance aimed at the secure retention and destruction of your personal information.

Immetis always uses encryption technologies recognized as industry standards within the IT sector when transferring or receiving data on the website.

Immetis has implemented appropriate security measures to protect and prevent the loss, misuse, or alteration of information received on the websites.

Communications by mail, email, or telephone

Communication by mail

If the user provides Immetis with their postal address via the website, their data is recorded in the address file to respond to their request and to keep them informed about the services offered by Immetis.

The user can consult, correct, or have their data removed from the file at any time. To do so, they must contact Immétis at the address specified in the “Contact Information” section of this Privacy Policy, remembering to specify their name and exact address (spelled correctly).

Immetis commits to deleting their contact details from the address file.

Communication by telephone

If the user provides the data controller with their phone number via the website, they may receive a phone call from Immetis to provide information about its services or upcoming events.

If the user does not wish to receive such phone calls, they can contact Immétis at the address specified in the “Contact Information” section of this Privacy Policy, remembering to specify their name and exact address (spelled correctly).

Immetis commits to deleting their contact details from the file.

Communication via email

If the user provides Immetis with their email address via the website, they may receive emails from Immetis to provide information about its services or upcoming events, provided the user has expressly consented or is already a client of Immétis and has provided their email address to Immétis.

If the user does not wish to receive such emails, they can unsubscribe automatically via a link located at the bottom of each automated email sent by Immetis.

Third-party websites

The Immetis website contains links to other sites. When the user clicks on one of these links, they enter another site for which Immetis is not responsible. Immetis recommends that the user read the Privacy Policies of all these sites as they may differ from that of Immetis. Therefore, we assume no responsibility for the content and activities of these sites.

Individuals under 14 years of age

We do not knowingly collect or use personal information from individuals under 14 years of age. If you are under 14, you must not provide us with your personal information without the consent of your parents or guardian.

Limitation of liability

Immetis commits to taking all reasonable measures to ensure a level of confidentiality and security of personal information in accordance with appropriate technological standards given its sector of activity.

Despite the above, you declare that you understand and acknowledge that no computer system offers absolute security and that there is always a degree of risk when transmitting personal information over the public network that is the internet.

You thus agree that Immetis cannot be held responsible for any breach of confidentiality, hacking, virus, loss, theft, misuse, or alteration of personal information transmitted or hosted on its systems or those of a third party. You also declare that you waive any claim in this regard, except in the case of gross negligence or intentional misconduct by Immetis. Consequently, you agree to release Immetis and its directors, officers, related persons, and business partners from any liability for any damage of any kind, whether direct or indirect, incidental, special, or consequential, related to the use of your personal information.

Contact information

Personal Information Protection Officer
1100 René-Lévesque West, Suite 2000
Montreal (Quebec) H3B 4N4
vieprivee@immetis.com

Applicable law and jurisdiction

This Privacy Policy is governed by the national law of the principal place of establishment of Immetis Legal Services Inc. Any dispute relating to the interpretation or execution of this Privacy Policy will be submitted to the jurisdictions of this national law.

Miscellaneous provisions

Immetis reserves the right to modify the provisions of this Privacy Policy at any time. The changes will be published with a warning regarding their effective date. If you do not agree with the new terms of the Privacy Policy, we invite you to stop using our website and services.

This version of the Privacy Policy is dated June 5, 2024.